Export Customer Service Assistant Manager can be considered as a project coordinator. He/she will communicate with customers and Unilever’s internal departments to ensure the accurate and updated information as well as the smooth run of export projects.
Main Job Purpose:
- Make sure to receive the correct information and reply customer on time about the product/ schedule/ procedure of export;
- Work closely with internal teams to share all information about export products;
- Consolidate weekly/ monthly forecast from all customers, cooperate and follow up with planning to make sure the committed schedule is achieved;
- Make sure to provide account payable in time;
- Work with SCFN to provide the quarterly transfer price on time, helping them if any delay from related department;
- Request SCFN to provide transfer price if any new sourcing/ any change of packaging/ raw or etc... which customer require;
- Check transfer price carefully before sending to customer/ shipping team;
- Work closely with internal Departments to get the product spec and packaging spec / loading layout, set up new item code , update price list quarterly , make and send FG weekly forecast to shipping team for container booking/forecast, monthly export report to related departments;
- Get and make monthly KPI report among customers;
- Coordinate with planning to manage raw/pack stock and inform customer before applying new change;
- Follow up write off spreadsheet with planning and update to customer, get agreement before issue debit note;
- Work closely with relevant departments if any additional cost ontop occur but make sure to get agreement from customer in advance.
Skills and Experience Required:
- University graduate in Foreign Trade with at least 4 years experience in similar fields;
- Good knowledge of import-export field;
- Customer-oriented with high sense of responsibility and Ability to do multi-tasks;
- Strong and clear communication skill, negotiation skill and problem solving skill;
- Sound experience in dealing with Customs officers/Authorities;
- Good command of written/spoken English and computer skills.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
