Customer Success Specialist [Nigeria]

 

As a Customer Success Specialist, you will be responsible for building strong relationships with our customers and ensuring their success and satisfaction with our products and services. You will act as a trusted advisor, proactively engaging with customers, and providing guidance and support to help them achieve their financial goals.

Key Responsibilities:

• Onboard new customers and guide them through the implementation process, ensuring a smooth transition and successful adoption of our products and services.

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• Develop a deep understanding of our customers' needs, goals, and challenges to provide tailored solutions and recommendations.
• Proactively reach out to customers to offer assistance, identify opportunities for upselling or cross-selling, and address any concerns or issues they may have.
• Conduct regular check-ins and performance reviews with customers to evaluate their progress, gather feedback, and measure customer satisfaction.
• Collaborate with internal teams, including Sales, Product Development, and Marketing, to relay customer feedback, identify improvement areas, and contribute to product enhancements.
• Actively staying updated on product features, enhancements, and industry trends to provide accurate and up-to-date information to customers and contribute to the company's growth strategy.
• Continuously improving customer support processes and suggesting innovative ideas to enhance the overall customer experience.
• Participating in team meetings, training sessions, and knowledge sharing activities to foster a collaborative and productive work environment.

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• Previous experience in a customer-facing role, such as Customer Success, Account Management, or Sales, preferably within the fintech or financial services industry.
• Strong interpersonal and communication skills, with the ability to build rapport and effectively engage with customers of varying backgrounds and levels of technical expertise.
• Excellent problem-solving skills and the ability to think strategically to address customer needs and challenges.
• Proficiency in CRM software and other customer success tools.
• Detail-oriented mindset with exceptional organizational and time management skills.
• A self-starter who can work independently and collaboratively in a fast-paced, team-oriented environment.

Additional information

At Kelmarid, we take pride in letting you show us how it’s done, we exchange ideas, make lifelong friends and forge great memories. We never settle for less than the best in all we do. We value diversity and treat all employees equally, regardless of race, colour, religion, national origin, sex, age, marital status, disability, political affiliation, physical appearance, or family obligations.

Some of the benefits you enjoy are:

• Hybrid Work Culture
• Opportunity for growth and development
• Health Insurance
• Pension
• Paid Time Off

Job Type: Full-time

Salary: From ₦122,000.00 per month

Ability to commute/relocate:

• Lagos: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Accounting: 2 years (Preferred)

Application Deadline: 18/08/2023

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