Reports To:
Customer Support Team Lead
This is what you tell people at parties:
I am working at an international super-fast growing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Our growing team of 100 heads is working from 10 offices all over the world!
Your role:
You will be responsible to ensure our Italian-speaking hoteliers that are using RoomRaccooon with absolute happiness!
You will be accountable for:
Training hoteliers in using RoomRaccoon to their best advantage on all possible touchpoints
- Proactively calling hoteliers to convince them of the added value of our additional paid features
- Fun & productive collaboration with our other teams, specifically your Italian teammates.
Creating video & written content to teach our hoteliers all possible topics so they can use RoomRaccoon in the most self-sufficient way
Our perfect fit has/is:
Speaks Italian on a native level
- Hotel (front-desk/reservations) experience
- Patient and empathetic towards others, but naturally able to lead a conversation, deal with emotions, and not afraid to upsell
- Motivated to work in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
- Drive to revolutionise hoteliers worldwide
- Self-motivated & ability to deliver under pressure
- Team-player
- Organised and great eye for detail
Affection for both international business & tech
Shares our core values:
1. ACCOUNTABILITY
2. BEAT YESTERDAY
3. CLOCK SPEED
4. DEAL’S A DEAL
5. EMPOWER ANOTHER
Benefits:
- Working in a vibrant international fast-growing company
- Unlimited learning & growth potential
- Your ideas and performance making a big difference in our organisation and the global hotel industry
- Work hard, Play hard mentality. We love celebrating successes together!
- Employee Equity Scheme
- Annual RoomRaccoon Hotel Experience
- Friday lunches are on us
- Annual salary increases
- Training & Development opportunities
